Path - www.FEDERALbank.com > Payment > Bill Pay > BBPS Bill Pay. Without logging in, User can find biller and pay bill using Net Banking, Credit or Debit Card.
In that case, please find alternative option in quick pay under payments or bill pay after logging in.
Go to transaction enquiry, search your transaction. Select and raise complaint transaction wise.
If the complaint is regarding a particular transaction: transaction failure, refund etc.
If complaint is regarding agent/collection point, biller, bank etc.
If you are paying online please contact bank, incase of offline please contact your payment counter or branch.
Yes. If it is allowed by your biller.
Bharat Bill Payment System (BBPS) is an integrated bill payment system which will offer interoperable and accessible bill payment service to customers online as well as through a network of agents on the ground. The system will provide multiple payment modes and instant confirmation of payment.
To start with all utility services such as electricity, water, gas, telephone and Direct-To-Home (DTH). Gradually, Mutual Funds, Insuarance, Educational institutes etc. will be part of it.
BBPS facilitates a plethora of payment modes through which consumer can make a bill payment. The payment modes at BBPS are Cash, Cards (Credit, Debit & Prepaid), IMPS, Internet Banking, UPI, Wallets & NEFT.
BBPS transaction can be initiated through multiple payment channels like Internet, Mobile, POS (Point of Sale terminal), MPOS (Mobile Point of Sale terminal), Kiosk, ATM, Bank Branch Agents and Business Correspondents.
Any collection point except FEDERAL Bank's own channel where bill payments can happen via FEDERAL Bank is our agent. Example: retail store.
BBPS will have a centralised end-to-end complaint management system for all transactions. A Consumer can register complaints at:
Two kinds of complaints can be raised:
Complaints can be raised from any BBPS service point, however complaint will be assigned to the customer BBPOU where transaction was initiated.
No, payments can be done via participated banks only.
180 seconds for online scenario. For offline biller scenario, the refund will be done manually.
Bill fetch does not have timeout. If the response is not received, the User can initiate another bill fetch request. There is no cost associated to it. Multiple bill fetch requests will give same response.